Troubleshooting your Samsung front load washing machine is often a straightforward process that doesn't always require professional support. In this guide, we'll focus on two common errors, the 4C and 5C errors, associated with water supply and drainage issues.
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4C Error - Water Supply Issue:
If your Samsung front load washing machine displays a 4C error or fails to fill with water during a cycle, it indicates a water supply problem. Let's go through possible areas of concern and how to troubleshoot them:
Inlet Tap: Check the water inflow by turning off the tap, detaching the washing machine pipe, and ensuring water flows from the tap. If not, investigate the water supply to your home.
Low Water Pressure: Reduced water pressure can trigger a 4C error. Ensure adequate water flow to the washing machine.
Inlet Hose: Reconnect the washing machine pipe and check for leaks or twists. Address any issues by replacing or fixing the hose.
Inlet Filter: Remove the inlet filter, clean it under running water using a soft brush, and clean the mesh filter inside. Regularly clean the inlet filter, especially if you use an additional filter on the inlet pipe.
After these steps, if the issue persists, contact Samsung customer support.
5C Error - Drainage Issue:
A 5C error points to a drainage problem. Follow these steps:
Leveling: Ensure your washing machine is level, as imbalance can lead to drainage issues.
Positioning the Drain Hose: Create a U-bend in the drain hose at a height of more than 60 cm from the floor to prevent reverse water flow. Use the U-bend accessory if provided.
Debris Filter: Clean the debris filter every two months:
Turn off the washing machine.
Remove the filter cover, drain water, and clean any debris.
Clean the filter with a soft brush under running water.
Put the filter back and close the cover.
Avoid mixing different types of clothes and check pockets for coins before washing to prevent debris filter blockage.
Conclusion:
Troubleshooting these common errors can often resolve issues with your Samsung front load washing machine. If the issue persists, run an empty spin cycle. For further assistance, contact Samsung customer support, who can guide you remotely through "Visual Support."
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